What office policies should I know about?

We generally run on schedule and expect our patients to do the same. We always appreciate as much notice as possible to reschedule or cancel appointments. There is a $20 fee for any cancellation of less than twenty-four hours notice. Dr. Chartrand is available after office hours. There is a $20 fee for after hours consultations. More

Do you accept health insurance?

We are out of network for all insurance companies. We ask our patients to pay us at the time of service. We will file your insurance claim for you with your insurance company. You will receive an "Explanation of Benefits" from your insurance company. You will be reimbursed directly by your insurance company depending upon your out of network ... More

How do I pay for an office visit?

We ask that our patients pay us at the time of service. Any lab work is charged based on the individual test. Because Quest Diagnostic charges our practice directly for the lab work instead of billing your insurance company, they are able to give us extremely low rates which we pass on to you. We can also have Quest bill your insurance ... More

What is your vaccination policy?

We believe that the decision to vaccinate children and infants is a personal choice. We seek to provide information and advice to support the informed decision of responsible parents. We seek to support your autonomy and provide care for your children with respect for your values and goals. We offer vaccine counseling for parents who wish to ... More

What if I need to go to the hospital?

Typically patients are admitted to the hospital through an emergency room. If it is determined that you would benefit from in-patient hospital care, your medical care will be assumed by a hospitalist. A hospitalist is a physician that does not have an office and therefore sees all of their patients in a hospital room. They are uniquely ... More