Policies and Procedures

Please note that payment is due at the time that services are rendered. We are a cash pay Office, and payment is expected at the time of your visit.

If you are in need of an itemized statement for insurance, it must be requested at the time of your appointment. That is the only time that we are able to provide them.

We require at least 24 hours notice to fill out any forms and there is typically a $25 fee to fill out a form that is not done at the time of your appointment.

Our medical records request fee is $40. Patients can also have their records requested by another physician’s office via fax, for free as a professional courtesy. Our fax number is  (972) 542-9306.

Our preferred method of communication is via email or over our website.  Appointment requests, scheduling, and any other inquiries could be made on our website.

Please note that there is a 50% cancellation fee for any appointment not canceled more than 24 hours in advance.  

For new patient appointments that are missed the same day, we typically move to the next person on the waiting list and offer that spot to someone else who has been waiting to see one of the providers.

Dr. Rizzo is available by telephone, text, and email outside of regularly scheduled appointment times when needed. We are happy to assist you; however, please be aware that communications requiring medical advice, evaluation, or treatment recommendations outside of a scheduled appointment may be subject to a fee.

Thank you for your understanding!